delivery & returns

We hope you love shopping with Hey Kids. Here are our delivery and returns policies to help make sure we meet your expectations.

Shipping and Delivery

UK Mainland

Delivery is free to UK Mainland addresses on orders of £20 or more. Any orders under this value will be charged at £6.00.

UK Highlands and Islands

Delivery is free to UK Highlands and Islands on orders of £20 or more. Any orders under this value will be charged at £6.00.

All deliveries overseas including Eire will be charged an estimated charge whilst placing your order. Once your order is picked and packed, we then can apply the correct carriage charge to your final invoice for the order.

We are currently only shipping to UK customers. International delivery will be available soon.

As a quick guide UK mainland orders will be sent on a 1-2 day service. Highlands and Island UK can be 1-3 days. Europe can take up to 7 days. For the Rest of the world please allow up to 14 days. We can usually deliver well within the timescales above but we cannot guarantee delivery as there can be issues with the courier service or even the address details received.

UK deliveries are usually Monday to Friday. If you require a Saturday delivery this can be arranged but additional charges may apply.

Orders received by Noon should be despatched the same day. We do not despatch on weekends. If an order is placed over this period or bank holidays the order will be despatched the next working day.

Returns and Replacements

We want you to be completely happy with your Hey Kids order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise.

Returning Merchandise by Mail

Please contact Hey Kids prior to returning so we can advise the best and cheapest method for returning items to us.